Together with each Order and Invoice, these terms and conditions (this Agreement) govern the hire of any Equipment from us, whether the Order is placed in person, online, by phone or email, and whether placed by you or by any agent, assistant, or third party acting or ostensibly acting on your behalf.
Definitions
- “The Company,” “us,” “we” means Camera Hire Group Pty Ltd, ABN 67 687 095 192, including any related bodies corporate, subsidiaries, successors and assigns.
- “The Customer,” “Hirer,” “you” means the person or entity named as the client on the Order (including their successors, representatives and permitted assigns). Where there is more than one Customer, obligations under this Agreement are joint and several.
- “Equipment” means all photographic, film, audio, video, lighting, grip or other goods of any kind hired by the Customer from the Company, and includes all accessories, batteries, chargers, memory cards, cables, cases, manuals, remote controls and software supplied with it.
- “ACL” means the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- “Hire Period” means the period stated in the Order, commencing from the time and date Equipment leaves the Company’s premises (or is collected by the Customer or their agent) and ending when the Equipment is returned to and accepted by the Company.
- “Hire Price” means the price stated in the Order together with any Additional Fees incurred.
- “Additional Fees” has the meaning given in the Dictionary (clause 15).
1. General
1.1 Acceptance of Equipment by the Customer, or their agent, implies total and unconditional acceptance of this Agreement. This Agreement cannot be varied by any representative of the Company except in writing signed by an authorised officer of the Company, and it supersedes all prior terms and conditions issued by the Company.
1.2 Any Order placed by the Customer is deemed to incorporate this Agreement, notwithstanding any inconsistent terms in the Customer’s own purchase order, email, or other documentation.
1.3 The Company will only hire Equipment on these terms. No contract for hire exists between the Company and the Customer except on this Agreement, unless the Company agrees in writing to any exclusion or modification.
2. Price & Quotes
2.1 The Hire Price is calculated by reference to the Hire Period and the applicable rate for the Equipment. Any Additional Fees, Risk Payments, and delivery/courier charges are additional and payable by the Customer.
2.2 Unless otherwise stated, all prices quoted or invoiced are inclusive of GST and in Australian dollars.
2.3 Quotes are valid for fourteen (14) days from the date of issue. The Company reserves the right to alter published hire rates without notice; the rate confirmed on a written quote or Order is the rate that applies to that booking.
2.4 The minimum hiring period for Equipment collected for use interstate is two (2) days.
2.5 For the purposes of calculating hire rates, a hire day runs from the time of collection/delivery on one day to the same time the following day, unless otherwise agreed. A weekly rate applies to any consecutive seven (7) day hire.
2.6 An out-of-hours fee applies to collection, delivery, or return of Equipment requested outside the Company’s normal business hours, at the Company’s then-current rate.
3. Payment
3.1 Hire Charges must be paid in full before Equipment is collected or delivered, unless the Company has agreed to open a credit account for the Customer in writing.
3.2 All first-time hires are on a cash-on-collection (COD) basis. Where Equipment is to be shipped, first-time orders must be pre-paid in full before dispatch.
3.3 Credit accounts are opened only where warranted by the Customer’s volume of business and satisfactory proof of creditworthiness, and are payable within 14 days of the date of the Company’s invoice unless otherwise agreed in writing.
3.4 The Company reserves the right to: (a) charge interest on overdue accounts at 2% per month (or such other rate as the Company may set from time to time), calculated from the date payment becomes overdue until paid in full; (b) set a minimum invoice value at its discretion; (c) refuse to hire Equipment to any Customer who has failed to comply with these payment terms; and (d) engage a debt collection agency for overdue accounts and disclose the Customer’s details to that agency in accordance with the Company’s Privacy Policy. The Customer is liable for all fees associated with debt recovery.
3.5 The Customer must pay or reimburse the Company for all delivery costs, stamp duty, and other government duties, taxes and expenses the Company becomes liable for in connection with the hire, except where reimbursement is expressly prohibited by statute.
3.6 Additional Fees must be paid on return of the Equipment, or (for costs not able to be assessed at that time) immediately upon the Company issuing a tax invoice for them.
3.7 The Company may, at any time, require payment in cash or cleared funds prior to any order, delivery or collection, notwithstanding any credit account arrangement.
4. Security & Identification
4.1 Before any Equipment is released, the Customer must complete the Company’s Renter’s Register / client verification process and provide: (a) satisfactory photo identification (current driver’s licence or passport); and (b) an authorised credit card, to be held as security for any Hire Charges, Additional Fees, Risk Payment excess, repair costs, replacement costs, or any other amounts payable under this Agreement.
This applies to all hires, including repeat and COD customers, unless waived by the Company in writing.
4.2 The Company may, at its discretion, require a security deposit in addition to the credit card authorisation above, depending on the value, duration, and risk profile of the hire. A security deposit is not charged by default and will only be requested where the Company deems it appropriate. Where charged, the security deposit will be refunded on return of the Equipment, less any amounts properly deductible under this Agreement (including damage, missing items, cleaning charges, late fees, or amounts forfeited under clause 11 — Cancellation, or clause 12 — Date Changes).
4.3 The Customer irrevocably authorises the Company to debit from the credit card provided under 4.1 any amount properly owing under this Agreement, including Hire Charges, Additional Fees, damage or replacement costs, cleaning fees, courier fees, or any other outstanding amount.
5. Risk & Insurance
5.1 Unless otherwise agreed by the Company in writing, the Customer must either: (a) effect suitable insurance covering the full replacement value of the Equipment and provide documentary evidence of that insurance before Equipment is released; or (b) pay the Company’s Damage Waiver charge described in clause 5.4 below.
5.2 Where the Customer arranges their own insurance, Camera Hire Group Pty Ltd must be named as a joint insured or interested party on the policy. Public Liability insurance alone is not sufficient — the policy must specifically cover loss of, or damage to, hired-in equipment not owned by the insured.
5.3 Certificate of Insurance Deadline. Where the Customer intends to rely on their own insurance under clause 5.1(a), a valid certificate of currency naming the Company as required under clause 5.2 must be received by the Company no later than 24 hours before the scheduled collection or delivery time. If no valid certificate is on file by that deadline, the Company’s Damage Waiver under clause 5.4 will apply automatically to the hire, at the applicable rate, and will be charged accordingly — regardless of any insurance the Customer subsequently claims to hold.
5.4 Damage Waiver. If the Customer requests, and the Company agrees in writing, to limit the Customer’s liability for accidental loss or damage to the Equipment (including where the Damage Waiver applies automatically under clause 5.3): (a) the standard charge is 12% of the total hire charge (before discount) for Equipment used within Australia. The Company may, at its discretion, increase this to up to 20% for casual/COD clients, first-time clients, or hires involving higher-risk activities or environments (for example, marine, dusty, or off-road locations, or use by inexperienced operators). The applicable rate will be confirmed on the quote or Order. Overseas usage charges are available on application; and (b) in the event of accidental damage to the Equipment, the Customer’s liability will be limited to the excess payable under the Company’s insurance policy, currently $2,200 per claim, provided the conditions of this clause 5 are met.
5.5 Where the total cost of damage or missing items is less than the excess, the Customer must pay the full repair or replacement cost (not the excess amount).
5.6 The Damage Waiver does not guarantee cover. Insurance claims are assessed and determined solely by the Company’s insurer. If a claim is declined, the Customer remains liable for the full cost of repair or replacement.
5.7 The Damage Waiver does not cover, and the Customer remains fully liable for: (a) damage caused by misuse, neglect, gross negligence, or wilful damage; (b) damage from exposure to salt water, fresh water, dust, sand, or other fine particles; (c) damage caused by domestic or wild animals; (d) damage caused by electrical currents; (e) damage to two-way radios or electric globes/bulbs; (f) loss or theft from an unattended or unlocked vehicle, site, studio, or public space; (g) confiscation by Customs or any other authority; (h) loss, damage, or destruction caused directly or indirectly by war, invasion, act of foreign enemy, hostilities, civil war, rebellion, revolution, insurrection, or military/usurped power; (i) loss or damage from ionising radiation or nuclear contamination; and (j) any use of the Equipment in breach of clause 8 (hazardous use) of this Agreement.
5.8 Filters & Optical Elements. Filters (including diffusion, graduated, fog and ND filters), lens elements, and other optical glass are supplied on the understanding that all deterioration and/or damage occurring while in the Customer’s possession is the Customer’s responsibility, regardless of whether a Damage Waiver has been paid. Each item is inspected before dispatch to confirm it is in good condition; any deterioration found on return (including as a result of transit) will be charged to the Customer at replacement cost. Filters supplied as part of a standard set cannot be returned or credited separately.
5.9 Matched & Irreplaceable Sets. Certain Equipment is supplied by the Company as a matched, curated, or otherwise irreplaceable set (for example, matched prime lens sets), where individual components cannot reasonably be replaced on a like-for-like basis without affecting the set. Where any item forming part of such a set is lost, stolen, damaged, or destroyed beyond economical repair, the Customer acknowledges that replacement of the entire set may be required, and the Customer will be liable for the full replacement cost of the set — even where only one component is affected. It is the Customer’s responsibility to ensure any insurance arranged under clause 5.2 covers full-set replacement, not just the individual item.
5.10 In the event of loss or damage, the Customer must: (a) notify the Company immediately, and the Police where relevant, and take all practicable steps toward recovery; (b) provide a full written report of the circumstances as soon as practicable; and (c) provide any documentation reasonably required by the Company or its insurer, including police reports, statutory declarations, and transport details, and attend at a lawyer’s office or in court to give evidence if reasonably required. Cover will not respond to any claim for stolen or lost Equipment unless a full police report is provided. Failure to meet these conditions makes the Customer liable for the full repair or replacement cost.
(See clause 13 for the Company’s overall limitation of liability, including for loss, damage or delay of Equipment.)
6. Collection, Delivery & Return
6.1 Hire Charges commence from the time and date Equipment leaves the Company’s premises and terminate only when Equipment is received back at the Company’s premises and inspected and accepted by the Company (see clause 6.6).
6.2 Unless otherwise arranged with the Company, the Customer is responsible for arranging and paying for return delivery of all hired items, and for ensuring items arrive back with the Company by the specified return date and time.
6.3 If Equipment is not returned by the due date and time, the Customer will be charged the daily hire rate for each overdue day, plus an administration fee of $50. If Equipment is not returned within 24 hours of the due time, without prior arrangement, the Company may treat the Equipment as stolen and notify the Police. Hire Charges continue to accrue until all Equipment is returned.
6.4 Any extension of the Hire Period must be arranged with the Company before the original Hire Period ends. Extensions cannot be guaranteed if the Equipment is booked by another client and are subject to availability.
6.5 The Customer must, as soon as possible and in any case within 12 hours of collection or delivery, check that the Equipment matches the Order and is functioning correctly. Unless the Company is notified in writing of any discrepancy or fault within that 12-hour window, the Customer is deemed to have accepted the Equipment as complete, accurate, and in good working order.
6.6 Return of Equipment is subject to inspection by the Company’s technicians for missing or damaged items. Risk and possession of the Equipment does not pass back to the Company until this inspection is complete and the Equipment is accepted. The Company will notify the Customer within a reasonable time if the inspection reveals missing or damaged items. Any shortage, damage or malfunction should be reported to the Company immediately on return.
6.7 Equipment must be properly cleaned before return. Failure to do so will result in a cleaning charge payable by the Customer.
7. Implied Terms & Australian Consumer Law
7.1 To the extent permitted by law, all warranties and conditions implied by statute, common law, equity, trade or custom are excluded from this Agreement.
7.2 Nothing in this Agreement is intended to exclude, restrict or modify any rights the Customer has under the ACL, or any other applicable law, that cannot lawfully be excluded, restricted or modified. Where the Customer is a “consumer” for the purposes of the ACL, nothing in this Agreement limits any remedy available to the Customer for a failure of the consumer guarantees under sections 56 and 57 of the ACL. To the extent the Company’s liability may be limited under section 64A of the ACL, the Company’s liability is limited, at its election, to the resupply of the Equipment or equivalent equipment, or the cost of resupply.
7.3 The Customer acknowledges that it has not relied on any representation, promise or undertaking by the Company that is not expressly set out in this Agreement, and that it has satisfied itself the Equipment is fit for its intended purpose.
8. Use of Equipment & Customer Obligations
8.1 The Customer must use and maintain the Equipment in accordance with the Company’s instructions and the relevant manufacturer’s instructions, and must keep the Equipment in safe custody at all times.
8.2 It is assumed the Customer, or their agent, has sufficient skill to operate hired Equipment correctly. It is the Customer’s responsibility to ensure: (a) the Equipment ordered is suitable for its intended purpose; (b) the Customer and all agents, employees, contractors and volunteers using the Equipment have sufficient skill and knowledge to operate it correctly (the Company will endeavour to supply instructional literature on request, but this cannot be guaranteed); (c) all relevant WHS obligations and codes of practice are complied with; and (d) adequate reserves of consumables are ordered, and any consumables used are replaced before Equipment is returned (or the replacement cost will be charged as an Additional Fee).
The Company accepts no liability for the hire of incorrect or unsuitable Equipment, or for the Customer’s inability to use Equipment due to a lack of skill or knowledge.
8.3 The Customer must not modify the Equipment without the Company’s prior written consent.
8.4 If Equipment breaks down or fails during the Hire Period, the Customer must contact the Company as soon as possible and must not attempt repairs without the Company’s prior written consent.
8.5 The Customer must not: (a) take Equipment out of Australia without the Company’s prior written consent (email is acceptable); (b) use Equipment on any abnormal or hazardous assignment; (c) transport or use Equipment in helicopters, drones, or light aircraft without the Company’s prior written consent; or (d) use or expose Equipment to salt water, fresh water, dust, sand, fine particles, extreme heat/cold, or atmospheric corrosion. Any production shooting near salt water must be disclosed to the Company in advance, as salt water damage to electronic components is frequently unrecoverable even where treated promptly.
8.6 Only the Customer, and the Customer’s employees or agents, may use the Equipment. The Customer must not lend, sub-hire, or otherwise pass possession of the Equipment to any other person without the Company’s express written permission. Where the Company consents to the Customer passing possession of Equipment to a third party, the Customer must ensure its agreement with that third party includes a right for the Company to enter that party’s premises to inspect, test, or repossess the Equipment on the same basis as clause 14.3.
9. PPSA
9.1 The Customer acknowledges that this Agreement may create a security interest in the Equipment for the purposes of the Personal Property Securities Act 2009 (Cth) (PPSA).
9.2 The Customer consents to the Company registering its security interest in the Equipment on the Personal Property Securities Register (PPSR), and agrees to provide all assistance reasonably required to facilitate that registration and to enable the Company to exercise its rights under the PPSA.
9.3 The Customer must not create any charge, encumbrance, lien or security interest over the Equipment, and must notify the Company immediately of any change of name, address, or business structure.
9.4 To the extent permitted by law, the Customer waives its rights under the PPSA in relation to the Company’s enforcement of its security interest in the Equipment.
10. Customer Liability & Indemnity
10.1 The Equipment is at the Customer’s risk throughout the Hire Period, as set out in clause 6.1. Acceptance of returned Equipment does not release the Customer from liability for loss or damage that occurred during the Hire Period.
10.2 The Customer must guard the Equipment against theft, loss, and damage while in their possession (see clause 5.10 for notification and reporting requirements in the event of loss or damage).
10.3 Where Equipment is lost or damaged, the Customer is liable for continuing hire charges until the Equipment is repaired or replaced, up to a maximum of 10 weeks, at the Company’s discretion to waive in whole or part.
10.4 Where any item is not returned, the Company may immediately charge the Customer the full replacement cost. If the missing item is returned within seven (7) days in good condition, the Company will refund the replacement charge (less any applicable fees).
10.5 The Customer indemnifies the Company, its officers, employees, contractors, and related companies against all liability, loss, claims, demands and expenses arising out of or in connection with the Customer’s use of the Equipment, or any breach of this Agreement by the Customer or their employees, agents or contractors — including loss of rental income while Equipment is repaired or replaced. (A further, narrower indemnity applies to the Company’s exercise of its entry/repossession rights — see clause 14.3.)
11. Cancellation
11.1 The Customer may cancel a booked or reserved Order, in whole or part, by written notice to the Company.
11.2 Except where otherwise agreed by the Company in writing, cancellation will incur a cancellation charge, calculated as a percentage of the Hire Price for the period originally booked:
(a) cancellation between 48 and 24 hours before the scheduled collection/delivery time — 50% of the Hire Price; and
(b) cancellation less than 24 hours before the scheduled collection/delivery time, or failure to collect — 100% of the Hire Price.
11.3 Where a security deposit or prepayment has been taken under clause 4.2, the Company may deduct the applicable cancellation charge directly from that deposit, or (where no deposit was taken) charge the credit card held under clause 4.1. Any balance owed will be invoiced and is payable immediately.
11.4 Where a refund is payable following cancellation, a credit card processing fee will apply: 1.5% for Visa/Mastercard, 3.5% for American Express or other cards. No fee applies to refunds via EFT/direct transfer.
11.5 Booking Deposit. To secure a confirmed booking, the Company may require a deposit, in an amount specified on the Company’s quote or Order, to be paid on written confirmation of the Order (the Booking Deposit). The Booking Deposit is separate from, and in addition to, any security deposit under clause 4.2.
11.6 Retained Amount. Of the Booking Deposit, an amount equal to 20% of the Hire Price (the Retained Amount) is non-refundable, unless a different amount is specified on the Company’s quote or Order — for example, a higher Retained Amount for larger or long-lead-time bookings. The Retained Amount reflects that, in reserving Equipment for the Customer, the Company may turn away other bookings for that Equipment, and may in some cases purchase, sub-hire, or otherwise source additional Equipment specifically to fulfil the Order.
11.7 Cancellation — Retainer Period. Where the Customer cancels more than 48 hours before the scheduled hire date, the Retained Amount is forfeited, and any balance of the Booking Deposit above the Retained Amount is refunded to the Customer (less any applicable card processing fee under clause 11.4). No further cancellation charge applies. Where the booking is within 48 hours of the scheduled hire date, the cancellation charges under clause 11.2 apply in place of the Retained Amount, and the Booking Deposit is applied against those charges, with any balance owing invoiced or any surplus refunded.
11.8 Where the hire proceeds, the Booking Deposit is credited toward the Hire Price.
11.9 At its discretion, the Company may elect to credit some or all of a forfeited Retained Amount or cancellation charge toward a future hire by the Customer, in lieu of retaining it outright. This is offered at the Company’s sole discretion and does not create any right or expectation of credit in future.
12. Date & Time Changes
12.1 Requests to change the collection/delivery date or time of a confirmed Order, without changing the overall scope of the booking, are treated as follows: (a) where the request is made 48 hours or more before the originally scheduled collection/delivery time, the change will be accommodated at no charge, subject to Equipment availability for the new date; and (b) where the request is made less than 48 hours before the originally scheduled collection/delivery time, the change will be treated in the same manner as a cancellation under clause 11.2 (i.e. 50% of the Hire Price if 48–24 hours’ notice, 100% if less than 24 hours’ notice), and a new booking will be required for the revised date at the applicable rate.
12.2 Where a date change is requested for Equipment that is not available on the new date, the request will be treated as a cancellation under clause 11.
13. Our Liability
13.1 Subject to clause 7.2 (ACL), the Company’s liability, if any, for supplying defective Equipment is limited to a rebate of the rental fee charged for that item.
13.2 The Company is not liable for any loss or damage caused by the Equipment to the Customer, the Customer’s property, or any third party, except to the extent that liability cannot lawfully be excluded.
13.3 In no event is the Company liable for indirect or consequential loss, including loss of profits, production, data, opportunity, goodwill, or business interruption, however caused.
13.4 Neither party is liable to the other for delay or failure to perform this Agreement (other than an obligation to pay money) where caused by a Force Majeure Event (see clause 15.2).
14. Term & Termination
14.1 The Company may terminate the hire immediately, by written notice, if the Customer: (a) fails to pay any amount due under this Agreement within two (2) days of its due date; (b) does or permits anything that prejudices the Company’s rights in the Equipment; (c) commits any other breach of this Agreement and fails to remedy that breach within 72 hours of being asked to do so in writing; or (d) becomes insolvent or bankrupt, enters administration, has a liquidator appointed, makes an assignment for the benefit of creditors, or ceases to carry on its day-to-day business activities.
14.2 On termination for any reason, the Customer must promptly return all Equipment, or pay the Company’s reasonable costs of recovering it.
14.3 The Company may, without prior notice and without prejudice to any other right, retake possession of the Equipment, and may enter any premises where the Company reasonably believes the Equipment is located for the purpose of inspecting, testing, or repossessing it. The Customer indemnifies the Company against any liability the Company may incur in exercising this right.
14.4 Termination does not affect rights or obligations accrued before termination, and clauses which by their nature are intended to survive termination (including clauses 9, 10, 11, 12, 13, and 14.3) continue to apply.
15. Dictionary
15.1 “Additional Fees” means any additional charges arising in connection with the Equipment or hire, including (without limitation): late return fees; unreplaced consumables; the fee for any additional equipment added to the Order; freight/delivery costs; out-of-hours fees; cleaning, repair or replacement costs; and costs associated with registering or enforcing the Company’s security interest under clause 9.
15.2 “Force Majeure Event” means any event beyond a party’s reasonable control, including strikes, industrial action, blackout, civil commotion, riot, war, terrorism, fire, explosion, act of God, epidemic, or changes in law/regulation.
15.3 “Risk Payment” / “Damage Waiver” means the charge described in clause 5.4.
16. General
16.1 If any provision of this Agreement is invalid or unenforceable, it will be severed without affecting the remaining provisions.
16.2 The Customer must not assign its rights or obligations under this Agreement without the Company’s prior written consent. The Company may assign or novate its rights and obligations without the Customer’s consent.
16.3 A failure or delay by either party in exercising a right under this Agreement does not waive that right, and does not waive that right on any subsequent occasion.
16.4 This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.
16.5 This Agreement constitutes the entire agreement between the parties regarding the hire of the Equipment and may only be varied in writing, signed by an authorised representative of the Company.
Last updated: 20 Aug 2026 — supersedes all previously issued Terms and Conditions.