Shipping & Returns Policy

Shipping & Handling (Hires)
Your order will be shipped using Australian courier companies, Star Track, or Australia Post, and basic transit insurance is included on all items if insurance surcharge is paid.

Delivery time for hires depends on your location and Camera Hire will endeavour to have all hires arrive on time, however, The Company will not be held liable for any cost, consequential or otherwise, for any delay in transit causing late arrival of any Equipment to the Hirer or any agent or representative of the Hirer.

Delivery costs will be calculated manually by a customer service representative. An invoice will be issued including delivery costs.

In all cases shipping will only ever be processed after we have verified delivery address.

Once delivery has been accepted your order becomes your sole responsibility.

If the equipment is not ready at the time of return pick-up additional charges will be incurred.

We do not deliver overseas.

Returns Policy (Hires)
Camera Hire will accept hire returns and provide you with an exchange voucher, refund or replacement item when:

  • The product is faulty or is not of acceptable quality, or
  • The product does not match the sample or our description; and
  • You can present your Camera Hire receipt or invoice.

Except in the case where fault is deemed to be the responsibility of the hirer.

Camera Hire will not be liable for any compensation in returning your purchase.

It is assumed that the Hirer, or his agent, has sufficient skills to operate hired equipment correctly. The Company will endeavour to supply instructional literature when requested, however this cannot be guaranteed. It is the responsibility of the hirer, or the hirer’s agent, to ensure the equipment being rented is suitable for the purpose intended. In no event is The Company to be held responsible for issues arising from the design or general functionality of equipment hired by the Hirer, or his agent. The Company accepts no liability for the hiring of incorrect or unsuitable equipment, or in the event that the Customer is unable to use hired equipment due to lack of necessary skills or knowledge required to operate equipment.

Rental charges commence from the time and date the equipment leaves Camera Hire’s premises and terminate when equipment is received back at Camera Hire’s premises. Should the hirer fail to return the equipment by the due date and time, the hire charge payable will be the daily hire charge for the equipment concerned, for each overdue day. Should the Hirer not return equipment 24 hours after the due time, without prior arrangement with Camera Hire, the rented goods will be considered stolen and the Police notified. The rental charge will continue until all equipment is returned. Any carriage or packaging charges will be charged to the Hirer.

All Equipment hired from The Company must be returned complete and undamaged. Any lost, unreturned, or damaged equipment will be charged to the hirer. If insurance has been arranged with The Company, repairs or replacement costs will be limited to the insurance excess, provided the terms and conditions of ‘Customer Limitation of Liability’ are met (see terms below). Any deliveries arrange by the Customer will be at the Customers risk.

Shipping & Handling (Purchases)

Your order will be shipped using Australian courier companies, Star Track, or Australia Post, and basic transit insurance is included on all items if the damage waiver is paid.

Delivery time for purchases depends on your location and can usually be expected between 1-4 working days Australia-wide.

Delivery costs will be calculated on check out, or manually by a customer service representative. An invoice will be issued including delivery costs.

The cost of delivery on items that are bulky (some printers, scanners, backpacks, tripods, multiple cameras etc) will be charged at a higher rate if necessary and we will contact you before processing your order to inform you of shipping costs.

In all cases shipping will only ever be processed after we have verified delivery address.

Once delivery has been accepted your order becomes your sole responsibility.

We do not deliver overseas at this stage.

Returns Policy (Purchases)
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Camera Hire will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product does not match the sample or our description; and
  • You can present your Camera Hire receipt or other adequate proof of purchase.

Camera Hire may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Camera Hire reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Camera Hire.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Camera Hire will not be liable for any compensation in returning your purchase. Under no circumstance is Camera Hire required to provide a replacement product for the duration of the repair period.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Camera Hire reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original Camera Hire invoice is the best form of proof of purchase
  • Refunds will be issued using your original payment method