We commit to providing you with the best possible customer service experience possible. The Company is bound by the Privacy Act 1988. This Act sets out a number of principles concerning the privacy of individuals.
(i) “The Company” means Camera Hire Pty Ltd (Australia). Our ABN is: 46754757837. This expression shall include any or all companies related or any subsidiary successors and assigns of Camera Hire (Australia).
(ii) “The Customer” means the person hiring equipment from the Company. This includes any successors, representatives and permitted assignees. Where there is more than one Customer the covenants on their part contained herein shall be deemed joint and several covenants.
(iii) “Equipment” means all or any photographic, film, audio, lighting or video equipment. This includes any other goods of any kind what-so-ever hired by the Customer from the Company.
(iv) “Cookie” is a small text file that contains a string of characters. This file is sent to your computer by a web page server in order to track the web page visitor’s interaction on the page.
Collection of your personal information
Our website uses first party cookies for marketing purposes. These track the activity of the customer on the website. This includes, but not limited to, the start and end time of the visit, pages visited and previous visits. In addition, any other related activity, including which websites referred you to our website.
Company customer support features require you to submit personally identifiable information. This may include but not be limited to a unique username and password. On occasion we may collect sensitive information to aid the recovery of your lost password.
The Company will collect and hold personal information from you. This occurs when you use this website or contact us via phone or email. We my use this information in relation to products, services and benefits relating to The Company.
Types of information we collect may include, but is not limited to:
- name, address(es), telephone number(s), and other contact details;
- electronic address(es);
- date of birth and age;
- credit card details;
- driver’s licence number and/or passport number and, upon our request, a copy of your driver’s licence or passport;
- transaction details relating to your use of products, services or other benefits;
- other forms of identification necessary to your use of products, services or other benefits
If you do not provide information requested, The Company may not be able to fulfil one or more services provided as part of our business.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf. This may include handling customer support enquiries, processing transactions, shipping or for the purposes of debt collection. We will permit these companies to obtain only the personal information they need to deliver the service. As such, The Company will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we collect the following non-personally identifiable information: Browser type, version and language. Operating system. Pages viewed while browsing the website. Page access times and referring website address. We will use collected information solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content while you are at this website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. In the instance our information policy will change to include our new practices. Data collected from the time of the policy change forward will adhere to our updated practices.
We may use and disclose your personal information for a range of purposes relating to servicing you as a customer of The Company and in connection with our business operations. These may include, but are not limited to:
- Providing you with products and services you have requested from us;
- Processing and administering your dealings with us as a customer, supplier, or contractor;
- Disclosing your information for use by relevant parties in connection with our services
Storage of your personal information
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. We may require you to put your request in writing for security reasons. The Company reserves the right to charge a fee for searching for, and providing access to, your information on a per-request basis.